I had very good experience with Michelle project manager
They are life savors with sympathy for your troubles
Great job to the entire staff. Michelle and Jino were amazing.
First, I would like to thank you and the entire Power Dry team for their surprisingly short response time to address and resolve the water in my basement. Nikko is a professional, knowledgeable and communicative. His team did a wonderful job, especially Julio. I was most appreciative of the care they took handling my things when removing the carpeting.
Second, I had reported to Nikko that I wasn't able to find some antique farm tools and a sulky horse whip. He very kindly arranged a day for Julio to come out to assist in finding the things. As it turns out, my housekeeper had removed those items for safer and dryer storage in my garage. She had forgotten she had put them there, given all the rush to move and save things from more water damage. The items were found this morning.
Again, I'm most appreciative for job well-done by Power Dry! They turned an over-whelming and seemingly uncontrollable event into a contained and skillfully handled project.
In grateful appreciation,
Nikko the project Mgr who came was fantastic. He explained everything and what we could expect and when we could expect it.
EVERYONE was great and so professional.
Having your basement flooded is a nightmare - NE Power Dry was referred to us by our plumber that fixed our sump pump. These guys were fabulous. The rep (Peter) was on site in 60 mins as told me to on the call. He measured the room, showed me the dampness on his gadget, walked me thru the entire scenario including what would need to be done in case the first measures were not effective. He immediately calmed me down with his professionalism. Andrew turned up in an hour with all the fans, piping and dehumidifier, set it up in under 2 hours. Very considerate in taping all the wires and pipes so no one would trip any where. 2 days later, Scott came in to measure the readings and everything looked great - and he suggested one more day. Today the final crew came in and removed all the equipment. Couple of things I appreciate about the company is that there were no hidden surprises. I knew what I was paying for, all the equipment was explained to me, back up plans were clearly outlined. Any time any of the team were expected, without fail, I got a call saying they were on their way. All the technicians had on company t-shirts/uniforms with their names clearly visible.