Nikko the project Mgr who came was fantastic. He explained everything and what we could expect and when we could expect it.
EVERYONE was great and so professional.
Having your basement flooded is a nightmare - NE Power Dry was referred to us by our plumber that fixed our sump pump. These guys were fabulous. The rep (Peter) was on site in 60 mins as told me to on the call. He measured the room, showed me the dampness on his gadget, walked me thru the entire scenario including what would need to be done in case the first measures were not effective. He immediately calmed me down with his professionalism. Andrew turned up in an hour with all the fans, piping and dehumidifier, set it up in under 2 hours. Very considerate in taping all the wires and pipes so no one would trip any where. 2 days later, Scott came in to measure the readings and everything looked great - and he suggested one more day. Today the final crew came in and removed all the equipment. Couple of things I appreciate about the company is that there were no hidden surprises. I knew what I was paying for, all the equipment was explained to me, back up plans were clearly outlined. Any time any of the team were expected, without fail, I got a call saying they were on their way. All the technicians had on company t-shirts/uniforms with their names clearly visible.
Clear explanations, hard-working staff and satisfactory results.