Customer Service Representative/Call Center

We are searching for a Customer Service Representative who will be responsible for professionally handling all incoming calls for the emergency services we provide. It is crucial that you have excellent communication skills and sharp attention to detail.

Must be flexible in regard to work hours due to the emergency nature of the business

some days will be 10 a.m. to 7 p.m and some days 7 a.m. to 5 p.m - 1 weekend day required

RESPONSIBILITIES

• Provide excellent customer service
• Answer all calls in a timely manner
• The main point of contact with the customer to schedule appointments
• Maintain and execute an accurate list of jobs, locations, and tasks
• Provide customers and other departments with job-related updates
• Perform clerical and other duties as assigned

REQUIREMENTS

• Strong verbal communication skills
• Well organized, detail oriented, able to multi-task with great follow-up skills
• Proficient in Microsoft Outlook and Excel
• Must live within 30 minutes of Bridgewater, New Jersey
• Open to 40 hours per week and shift work

ABOUT US

Northeast Power Dry has been serving our community for over a decade. We specialize in providing quality water damage restoration services for residential and commercial properties in Central New Jersey. Our goal is to provide timely and honest service supported by the best customer care. Over the past year, we have grown more than 20% and we are looking to add to our culture and expand our team with high-performing employees. www.northeastpowerdry.com