Northeast Power Dry received a call regarding a hot water heater break that occurred in a homeowner’s vacant residence in Lakewood, New Jersey. The homeowner currently resides in Hawaii. The break caused water damage to the dining room, laundry room, and living room affecting the carpeting, padding, laminate floors, and baseboards. Initially, the customer had reached out to a separate restoration company, but when Northeast Power Dry project manager, Scott Upshaw, arrived at the home, he located more areas throughout the home that were wet that the other company disregarded. The customer was highly concerned about the financing of this restoration.
Project manager, Scott, drove to personally meet with the customer. Scott was able to aid the customer in setting up and getting approval for a financing program through the insurance company. If Northeast Power Dry was not at the scene, those issues would have not been attended to and could have potentially caused further complications in the future. Once the damaged materials were precisely removed from the home, and the water was extracted, the area was cleaned. Two Northeast Power Dry technicians then installed 14 air movers and 2 dehumidifiers to fully dry the property. The house was dry within only 4 days and the equipment was retrieved!
Project Manager: Scott Upshaw