Northeast Power Dry Customer Review

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

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Samuel Jones
00:49 03 Dec 22
Mario and his crew were punctual, courteous, thorough, neat, and responsive to questions. They provided excellent service from what I can see.
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Danica Jacaruso
19:45 02 Dec 22
John and Nicholas provided great service and efficiency in setting up the machinery to dry my damaged areas
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John Raziano
22:36 01 Dec 22
John and Pedro were wonderful. They were very professional and helped us tremendously.
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John Zhu
01:23 01 Dec 22
We had the basement flooded due to furnace malfunction. Got northeast power dry contact from my plumber. With 4 hours, the first crew started working in the house. They worked to around the midnight to stabilize the situation. Next day, Mr Julio Munoz led a crew of 3, work to late hours.Julio was a true professional and courteous.I'll recommend to friends about the services by northeast power dry.
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tracywetstein
19:22 30 Nov 22
They were extremely professional, thorough, and took great care to be clean. We’re not done yet, but so far so good!
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Arjun Nag
22:30 29 Nov 22
Very professional and courteous. Mario, Rivaldo and Jacob arrived at my home and setup equipment for water removal from my damaged hardwood floor. Hoping the fix works as expected!
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Jo-Anna Spencer
19:21 26 Nov 22
Very good service by Jhon and Pedro.
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Prema Mathai-Davis
00:16 26 Nov 22
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Nicholas DelGiudice
22:30 24 Nov 22
Mario Felix eleseo all great
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Patrick Marino
17:22 23 Nov 22
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Ian Mack
04:08 23 Nov 22
Scott was extremely helpful in helping us understand the entire process. John and Pedro were absolutely amazing when cleaning up the damage. Very professional and did great work
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Leslie Simpson
17:15 22 Nov 22
Northeast was great. We had a burst pipe in our wall that required extensive clean-up. Paul was responsive and explained everything thoroughly. His remediation crew couldn’t have been nicer. They removed all of the damaged materials, cleaned, sanitized and dried out the area. A special call out to John and Pedro for their meticulous work!
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Pat Leone
16:55 22 Nov 22
The Technicians were very professional Mario was very informative and answered all my questions Felix and Pedro we’re very nice well mannered and they all worked very efficiently would highly recommend them
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Pete Schroeck
16:45 22 Nov 22
From the moment we were put in touch, they were on top of it. From Austin, the project manager, getting to us promptly and assessing the situation to the crew the very next morning. Hector, the crew chief, and his techs Jake and Eilseo, were friendly, professional, and thorough throughout. I would welcome them back without doubt for any future need.
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Sola Alawode
21:24 21 Nov 22
I had a water overflow overnight and I called Northeast Power. They were in my house within 2 hours and explained the process and got to work. Mario, Jack and Felix were superb. I highly recommend them.
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andrew de fazio
04:16 21 Nov 22
We had a huge flood in the basement on a Sunday. Scott came within an hour of calling to assess the damage and organize the flood cleanup and then Hector and Francisco stayed for 6 hours and meticulously and methodically performed the cleanup. Couldn’t have been more happy with their work on a day which was obviously not so great.
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Margaret Brown
18:44 20 Nov 22
Bryan and Lincoln were quick, professional and thorough. Our family is so grateful for their service (on a Sunday!) 🙏
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Adrina Greene
02:14 20 Nov 22
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Tom Kane
20:49 19 Nov 22
John and Christian provided excellent service.
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Pattie Pettignano
16:59 19 Nov 22
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Maurie Grafas
00:25 19 Nov 22
Following a major water heater leak, this company provided service to dry out my basement. John and Eduardo were polite, pleasant and efficient.
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Raven O
16:41 18 Nov 22
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Michelle Yu
04:31 18 Nov 22
Everyone from Northeast PowerDry that I interacted with was incredibly helpful, understanding, and knowledge, from the team in the office to Dave, Bryan, and Felix who came to my house. We discovered a leak that caused water damage in our basement a day before we were leaving for vacation. They got a team out to our house the same day to get the mitigation work started and claim process kicked off with our insurance, so that it didn’t become a bigger problem.
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Maureen Waibel
13:57 17 Nov 22
Very impressed! Their equipment and techniques are high caliber and sophisticated. Their service is outstanding. After I made my initial call, Scott was at my home within 90 minutes. Scott was tremendous in helping to guide me through everything. He then turned it over to Julio Munoz. Julio is very organized and understood the details of the job. Julio was professional and kept me aware of their procedures and any changes. I would also add that all crew members were great. Very hard working team! Would highly recommend!
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Jonathan Rich
14:05 16 Nov 22
Mario and the team were highly responsive, here within an hour of calling, communicative and professional, caring for our items and clearly explaining each and every step plus offering accessibility as needed.
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Billy Dawson Jr.
23:02 15 Nov 22
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Morvan Johnson
16:50 14 Nov 22
Was punctual, knowledgeable, personable. Did a great job, would highly recommend
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Bob Page
14:21 14 Nov 22
Jenn and his crew were great. They were there when they said they would be. Did everything efficiently. We had a great experience with them.
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Roberta Geller
00:19 13 Nov 22
Hector. Edwin Brian Tommy everybody was pleasant helpful.
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Dominic Marchesano
23:18 11 Nov 22
Professional and knowledgeable service. Auston gave us a detailed explanation of what was needed and how the process would take place. John followed to set up the equipment to begin the process. All went very smoothly and as it was explained.
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Jill Feldman
16:33 10 Nov 22
I had a wonderful experience with this company. After a water heater failure, I had a basement full of water. Auston, the Project Manager was here within an hour of my first call, he was very professional and knowledgeable, helped me through the insurance claim process and absolutely went above and beyond every step of the way. Jeno, the Crew Chief, was here an hour after the Project Manager called him. He was outstanding. Explained the process to me, very professional and with all that was going on, I barely knew they were here. They were organized, efficient and took every opportunity to keep everything neat and clean and handled my personal items with care. Auston and Jeno took care of everything from start to finish and I am very thankful for them both. I would recommend Northeast PowerDry without any hesitation.
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Diego Ayala
00:58 10 Nov 22
Very professional 👏 👌 I highly recommend them
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Dennis Gregory
21:29 08 Nov 22
Michael came in and explained everything John came in afterwords with the equipment they were very professional
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ronald pelletier
20:37 06 Nov 22
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Kevin Gu
02:49 06 Nov 22
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Christine McDaniel
02:52 05 Nov 22
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Mary Dibella
23:51 04 Nov 22
It was a pleasure to meet Julio and Francisco on Nov. 4th. Julio is professional, courteous, knowledgeable, explaining everything in detail as to what he would be doing. Julio is a true asset to Northeast Power Dry.
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Kevin Grant
23:31 02 Nov 22
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Kathleen Vakiener
18:24 02 Nov 22
Bryan and his staff were very polite and respectful. Bryan told me what was going to happen with the water clean up and placement of fans. He also set up future appointments! Organized and a pleasure to work with. Thanks Bryan!
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Toni Celeste
15:11 02 Nov 22
Thank you to Julio and his crew for their consideration during a stressful time. I was surprised at how quickly they responded and with much courteousness. They were careful as they treated the damaged areas and explained the entire process. I appreciated their professionalism.
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Ellen Fredericks
13:43 01 Nov 22
Bryan Vargas-Hernandez and his crew were professional, knowledgeable and efficient in the clean up of our basement. We recommend them.
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Chad Tenge
18:41 31 Oct 22
They were absolutely amazing! Our water heater broke and the basement was flooded! Bryan and his crew showed up on time and worked incredibly hard to remove any water left over. I very highly recommend them!
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Norma Rossi
16:32 31 Oct 22
The did the job.
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John O’Donnell
16:27 28 Oct 22
We called NE Power Dry on 10/27/22 at approximately 7pm and Matt O'Bryan (Proj Mgr) showed up to our home to assess the damaged by 8:45PM. He was able to thoroughly assess everything and quickly assist us with a plan to remediate and a crew to show up to execute. Response time was excellent.The following day, Bryan-Vargas Hernandez and his crew - Xavier & Lincoln, showed up to remediate our home after a 2nd floor leak. This leak effected our 1st floor bathroom and basement. They began by laying down protective covering on the floors, completing a thorough inspection, communicating what they would do, installing their equipment, then explaining the remainder of the process. They also went above and beyond to cut back more sheetrock based on my concerns, which they did not need to do. Following this, they cleaned up everything perfectly. I really appreciate their customer service and friendly manner throughout the process.
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Ed Swiskey
14:01 27 Oct 22
Very professional
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Eric Bernstein
23:10 26 Oct 22
Very professional service from John and Terrell.
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Lisa M
16:41 25 Oct 22
John and Pedro were great!! Very professional and nice and thorough!!
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Claudia Greene
22:36 21 Oct 22
John and gentlemen with him, did a very good job.
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ziad geisa
01:21 20 Oct 22
Timely and very effective thank you!
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Jose Bonilla
23:45 19 Oct 22
I had the pleasure to meet julio and Francisco they did great job in drying my basement there were very nice and answer all my questions. I am very satisfied customer. 👍 I will highly recommend 💥💥💥💥💥
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Brian Davis
23:20 19 Oct 22
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Chris DeSilvestri
22:56 19 Oct 22
We had the best experience, everything was explained in detail and taken care of quickly. Thank you!
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John DeVirgilio
16:43 17 Oct 22
Bryan and Felix went above and beyond the call of duty. Bryan laid out the entire process, step by step. Very helpful.
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Arlene Gray
01:53 14 Oct 22
Recommended by Roto Rooter and a supervisor was on the scene in under 2 hours. Crew arrived in under 2 hours. Very responsive, professional, friendly, knowledgeable and compassionate to my family’s needs. Jeno is a true professional and I’m very pleased with the price and the result. His crew was cautious and knew what they were doing. I highly recommend and will definitely use them again in the future if needed.
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Julio Enrique Miranda
23:11 13 Oct 22
Bryan and his partner were awesome! They arrived early and setup their equipment after my water heater leaked in my basement. Very friendly and professional.
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Emily Kaiser
20:28 12 Oct 22
This team has been fantastic to work with. Water removal is definitely not how I expected the day to start, but working with this company made the day sooo much less stressful. Michael, Bryan, and the whole team were awesome
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Lisa Garcia
17:59 11 Oct 22
This is the first and only call you should make if your basement floods. We've had to use their services more than once, I'm afraid, but each time they provided fast, superior service, handled the claim directly with my insurance company, their project managers and technicians are prompt, courteous and pleasant to deal with. Can't say enough good about North East Power Dry.
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B C
17:21 11 Oct 22
Quick response, courteous, and professional. Austin did a thorough inspection and John and the rest of the crew did a great job of setting everything up to take care of the damage.
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Susan Ruggerio
15:17 11 Oct 22
Very professional and incredibly responsive. Joe & Bryan were exceptional.
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Diana Scaturro
15:35 07 Oct 22
John was an amazing! Great service
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Michael Goodman
18:35 06 Oct 22
This company has been wonderful. Everyone from Anna to Bryan Vargas-Hernandez has been very helpful and quick to help us through a flooding situation that could’ve been much worse.
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Joy Muhoyo
16:56 06 Oct 22
Julio did a great job cleaning excellent and I recommend all my family and friends and neighbors
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Ed Kingsley
23:35 05 Oct 22
Team was prompt. I never thought they could dry out the carpet. John and his team fully cleaned up the damaged areas. The project leader got to my house within an hour of my initial call and set everything up for the next day.
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Sandra Jackson
20:28 05 Oct 22
Jeno Sanchez and his crew were very professional, kind and accommodating. Jeno explained everything and was very approachable.
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Margaux Hackett
13:35 04 Oct 22
John was very helpful. Good service!
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Sway Thecreator
19:34 01 Oct 22
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Denise Stallone
12:25 30 Sep 22
I cannot say enough good things about this company. The scheduling people are actually available on the phone and stay in communication throughout the process. Brian V. and his crew were absolutely professional in all respects. They were there always as scheduled, on time, careful, thorough, methodical, knowledgeable, and considerate. On top of that, every single person involved in this job was super nice! I don't know how the company has managed to find so many truly nice people, but I am truly impressed! And, thankfully, my water issue is resolved:)
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Alisa Kestecher
13:41 29 Sep 22
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Gabriel Gavilanes
13:13 29 Sep 22
Great job by the crew!
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Jamie Ryan
01:00 28 Sep 22
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Stefanie Vanderbeck
15:34 27 Sep 22
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Nida Ramos
22:34 26 Sep 22
Northeast Power Dry responded within 1 hour of being contacted by the plumber who referred them. Paul Monteleone (sales rep) arrived and assured me that he would walk me through the paperwork, contact my home owners insurance rep and have a cleanup crew at my home site within an hour. The Julio Munoz crews arrived within 45 mins. and were finished removing wet and damaged articles and setting up all equipment in less than 3 hours. Everyone was extremely polite and courteous and worked diligently as they made every effort to assure me that servicing my needs were their prime concern. Everyone from the sales rep, to service techs, to dispatcher were outstanding. I can't thank Northeast Power Dry enough for being there when I needed them the most. I would not hesitate to refer them to my friends, neighbors and strangers. Thank you, Northeast Power Dry!! - Ramos
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Bernard Kusenko
20:42 24 Sep 22
Hector came and performed the clean up in my basement due to a sewer pipe crack.He showed up introduced himself,put shoe covers over his own and performed an excellent job. Would not hesitate to use your service again
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Faith Itepu
21:40 21 Sep 22
Very good
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Shivam Patel
14:58 21 Sep 22
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Andriana Manna
01:30 21 Sep 22
Our sewer pipe broke and Hector right away with his colleagues … they were informative and great to work with! This guy knows what he’s doing!
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Derek Jacobsen
01:29 21 Sep 22
Hector and Pedro did a fantastic job with the clean up, and Austin was a big help throughout the beginning. Would highly recommend to anyone who needs their services.
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Evan Schwartzman
17:35 20 Sep 22
Hector and his crew did an amazing job! Extremely professional, courteous, carefully explained every step of the process, and very respectful of our property. My wife and I are grateful for their hard work.
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Gwendolyn Chester
13:12 17 Sep 22
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Eunice Adomako
23:56 14 Sep 22
Water damage from leaking water heater
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Samantha Strebel
21:54 09 Sep 22
Julio & Francisco provided excellent service remediating water damage in our home. Highly recommend them!
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suzanne catlin
00:05 09 Sep 22
Great team and great service. Michael, Bryan and Sean were polite, respectful, professional, and tidy. Very knowledgeable and friendly team. Thank you!
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Corey Gibson
16:53 07 Sep 22
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Tomeeka Adams
13:58 07 Sep 22
Bryan and his crew did an excellent job! They were on time and I loved their professionalism!! I would definitely hire them again!!
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Renee Schiess
11:59 07 Sep 22
Timely, well mannered, considerate, did a great job. Share the photos before, during and after what they did
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Joshua Rodriguez
23:49 04 Sep 22
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thedumpdump
18:11 04 Sep 22
Julio was very professional and responsive. It was a pleasure to have him help us.
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Cindy Davis
22:12 02 Sep 22
Our experience with this company was top notch! Hector and Christian were the absolute dream team - on time, professional, knowledgable and personable. We really feel like they went above and beyond for the work done. Everything was meticulously done - from wearing shoe covers to laying down soft tarps to cover our hardwood floors, carefully placing the blow drying equipment, explaining the process and managing expectations. We felt like they treated our home as respectfully as they would treat their own. Our expectations were far exceeded!
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Sarra Moller
14:40 02 Sep 22
Jorge and his crew were very professional and did a great job repairing our basement after our water heater broke during our vacation! Would highly recommend this company!
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Paul Giglio
20:17 30 Aug 22
We have used Power Dry before and they always come through providing the best service in water clean up. Julio and his team arrived on time and immediately went to work extracting the water from under the floor, then they explained what was going to happen next which was installing dehumidifiers, blowers, and then they used these mats which are connected to a machine that pulls the water and vapor out of the floor to help the drying process. After a few days they came out checked the area to make sure it was dry and then removed the equipment. I will continually recommend them to all my family and friends.Thank you guys for providing such great service
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Joseph Barresi
18:17 29 Aug 22
Hector and his team were terrific. Very informative and helpful and kind.
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Carmen Santiago
00:01 25 Aug 22
As you can imagine with a sewage clean up the mess and smell. I was very overwhelmed. However, Hector and his crew reassured me and they were very professional answered the million questions(not quite but almost) I had lol. Cleared the garbage, cleaned everything up almost as if they were never here. I wish everyone I hired to work at my house were like them.
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Avinash Wadhwani
13:07 21 Aug 22
Bryan Vargas was very professional and polite. Full points to him.
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central 1315
03:43 20 Aug 22
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Stephen Fichter
17:25 19 Aug 22
The service was amazing from start to finish. We are new homeowners and discovered a rotting drain pipe upstairs in our bathroom. Anna, the assessor, was extremely helpful assessing what walls/ceiling needed to be dried. Once finished Jorge and his crew came in that night to get the dehumidifiers up and running. Everyone involved was professional, responsive, and very helpful throughout the entire process.
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Taber Billman
23:13 18 Aug 22
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Chuck Seeley
20:34 18 Aug 22
Bryan Vargas-Hernandez and Team member, Edwin, were very professional, on time and efficient in working through our water issues at our home.I would highly recommend using Northeast Powerdry .... Top notch crew all around !!!
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