Toilet Overflow in Finished Basement

Job completed for Toilet Overflow in Finished Basement

Completion date: 2019-11-27

Location:Chatham, NJ

Why did the customer contact us?

In Chatham, New Jersey, a homeowner suffered from a toilet overflow in the finished basement, causing sewer water to flood the area. The carpet flooring was damaged. Due to the nature of the situation, the water affecting the area was contaminated, classifying the loss as category 3. The homeowner needed the situation to be dealt with properly and efficiently.

Solutions Provided:

Christopher Penrose, experienced Northeast Power Dry project manager, arrived at the home and immediately took action. He inspected the severity of the damage and communicated directly to the customer the most effective drying process. Once the area was fully sanitized, technicians installed 9 air movers, 1 dehumidifier, and 1 air scrubber to absorb the remaining moisture and filter the air. The customer’s insurance adjuster provided approval for the full cost of equipment and work set up in the basement. After just 4 days, the property was restored and all equipment was retrieved.

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